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Some Useful Information

When a loved one passes away, what comes after can seem overwhelming. Below is a brief guide to help you through the process.

If someone passes away in hospital.

If your loved one passes away in hospital, the staff will issue a Medical Certificate and formal notice, and provide information about how to register the death. The deceased will usually be kept in the hospital mortuary until AJ Lock caring funeral staff arrange for your loved one to be brought into our care.

If someone passes away at home.

If someone passes away at home, you should call their GP or the NHS helpline 111 as soon as possible. The doctor will then be able to examine the deceased and confirm the death. Only then will they be able to issue the Medical Certificate and formal notice, offering you advice on the next steps.

If someone passes away unexpectedly.

If someone passes away suddenly or unexpectedly, call 999 straight away to request an ambulance and the police. You will need to stay on the line and follow any instructions given to you. The emergency services will often contact a coroner to investigate the death.

If someone passes away abroad.

If someone passes away abroad, you will need to register the death according to the regulations of the country in which your loved one has passed and get a consulate death certificate. You will also need to register the death in the UK.

AJ Lock offer a repatriation service back to the UK

Get a Medical Certificate of Cause of Death.

Regardless of where your loved one passed away, you will need to get a Medical Certificate of Cause of Death as soon as possible. This will usually be given to you in an envelope and will contain information about registering the death.

The certificate will include the following information:

The name of the deceased

Their age

The date of death

The place of death

The cause of death

Registering the death.

It is a legal requirement to register the death and it must be done within five days in England and Wales, or within eight days in Scotland.

You can register the death at:

Town Hall

Walliscote Road


North Somerset

BS23 1UJ

Telephone: 01934 888888

Once you have made an appointment with the local registrar, you will be required to take the following information with you:

The full name of the person who died

Their full home address

Their date and place of birth

Details of where and when the person died

Their occupation, if applicable

If they were receiving any benefits, including pensions or allowance from public funds

The name, occupation and date of birth of their spouse or civil partner, if applicable

The only document that is legally required to register a death is the Medical Certificate of Cause of Death, though it may be useful to bring further information and paperwork with you to the registry office. When you have provided the registrar with all the required paperwork and information, you will receive any relevant forms, including the Death Certificate, which allows either burial or cremation to go ahead.

When a coroner is involved.

Unfortunately, your loved one’s funeral may need to be delayed if a coroner is called to investigate the death.

A coroner is typically appointed by the local authority to investigate a death when:

The cause of death is unknown

The death was sudden, violent or unnatural

The person died in prison or custody

The identity of the person who has died is uncertain or unknown.

A Medical Certificate of Cause of Death isn’t available

What is a post-mortem?

In some cases, the coroner may decide a post-mortem is needed after a death. The aim of a post-mortem is to determine the cause of death.

What is an inquest?

If a post-mortem shows an unnatural or unknown cause of death, the coroner may open an inquest. An inquest is a fact-finding legal investigation in which evidence will be reviewed to determine how the person died.

Bringing your loved one into care.

Once the doctors have been, you will be able to arrange for your loved one to be brought into AJ Lock care. Our caring professionals will be on hand to provide all the support and advice you need throughout this difficult time.

AJ Lock staff will require the following information prior to bringing the deceased into our care:

The person’s full name, address and age

Where they are resting now

The name and contact details of their doctor

If you have a death certificate

Where you would like the deceased to rest before the funeral - either the funeral home or at your own home.

Our Funeral Packages

All our packages exclude external costs/dispersements. Click plans for more details.





Taking your loved one directly to the crematorium.

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A caring, but less elaborate funeral for your loved one.

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A traditional service, includes a donation to your chosen charity.

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A tradional funeral for families of bereaved children.

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